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Privacy Policy

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1. Introduction

At Petiotes, we are committed to protecting the privacy and security of our customers. This policy sets out how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website www.petiotes.com, you agree to the terms described below.

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2. Information We Collect

To provide our bespoke services, we collect information that you provide directly to us:

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Personal Identification

  • Contact details: Name, email address, phone number, and delivery/billing addresses.

  • Customisation Data: Names, dates, or specific texts provided for personalised embroidery (e.g., on cushions or medal holders).

 

Automated Technical Data

  • Cookies & IP Address: Information about your device, browsing actions, and patterns.

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3. How We Use Your Data

We process your information based on Contractual Necessity and Legal Obligation:

  • Order Management: To manufacture and deliver your handmade products.

  • Communication: To send order confirmations or respond to customer service enquiries.

  • Tax Compliance: To maintain accurate financial records for UK tax purposes.

 

4. Cookies & Consent

Our website uses cookies to improve your experience.

  • Consent Banner: Upon your first visit, a pop-up allows you to accept or decline non-essential cookies.

  • Management: You can modify your preferences at any time via the banner or your browser settings.

  • Essential Cookies: These are required for basic site functions, such as maintaining your shopping basket.

 

5. Third-Party Sharing

We never sell your data. We only share it with trusted partners necessary for our operations:

  • Platform: Wix.com (our hosting and e-commerce provider).

  • Delivery: Royal Mail and DPD (to fulfil your shipments).

  • Payments: Encrypted payment gateways (supporting Apple Pay and Google Pay).

 

6. Data Retention

We retain personal data only for as long as necessary:

  • Financial Records: Retained for 6 years to comply with UK tax laws.

  • Personalisation Data: Kept until your order is fulfilled and the statutory return period has passed.

 

7. Your Legal Rights

Under the UK GDPR, you have the following rights:

  • The Right of Access: You can request a copy of your personal data.

  • The Right to Rectification: You can ask us to correct inaccurate information.

  • The Right to Erasure: You can request the deletion of your data (where legal obligations allow).

  • The Right to Withdraw Consent: You can opt-out of marketing or cookies at any time.

 

8. Contact Us

For any questions regarding this policy or to exercise your rights, please contact us at contact@petiotes.com.

 

9. Updates

We may update this policy from time to time to reflect changes in law or our practices. The last update was performed in March 2026.​​​​

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